Privacy Policy

1. Introduction

tras4d ("we", "us", "our", or "the Company") operates an online betting and casino platform serving users in Indonesia and other permitted jurisdictions. We are committed to safeguarding the privacy of our users and ensuring that all personal data is collected, processed, and stored in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable and international best practices.

This Privacy Policy applies to all users of the tras4d platform, including visitors to our website, registered account holders, and anyone who interacts with our services. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

2. Information We Collect

tras4d collects several types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and personalise your experience.

2.1 Personal Identification Information

When you register an account with tras4d, we collect the following personal information:

• Full Name: As it appears on your Indonesian national identity card (KTP Nasional) or other government-issued ID
• Date of Birth: To verify that you are at least 21 years of age
• Email Address: For account communications, password resets, and promotional offers (if you opt in)
• Mobile Phone Number: For account verification, SMS notifications, and two-factor authentication
• Residential Address: To verify your geographic location and comply with anti-money laundering (AML) regulations
• National ID / KTP Number: Required for Know Your Customer (KYC) verification
• Selfie Photograph: Holding your ID next to your face for identity verification
• Proof of Address Documents: Utility bills, bank statements, or government letters dated within the last three months

2.2 Financial Information

To process deposits and withdrawals, tras4d collects the following financial data:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), account number, and account holder name
• E-Wallet Information: E-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) and registered phone number or account ID
• Transaction History: Records of all deposits, withdrawals, bets placed, and winnings

tras4d does not directly store credit card details or bank login credentials. Payment processing is handled by certified third-party payment processors who maintain PCI DSS (Payment Card Industry Data Security Standard) compliance.

2.3 Technical and Usage Data

tras4d automatically collects technical information when you access our platform:

• IP Address: To determine your geographic location, detect fraudulent activity, and comply with licensing restrictions
• Device Information: Device type (mobile, tablet, desktop), operating system (iOS, Android, Windows, macOS), browser type and version
• Cookies and Tracking Technologies: Session cookies, authentication tokens, and analytics cookies (see Section 8 for details)
• Gameplay Data: Games played, bets placed, win/loss records, session duration, and favourite games
• Login History: Timestamps, IP addresses, and devices used for each login session

2.4 Communications Data

tras4d retains records of all communications between you and our customer support team, including:

• Live chat transcripts
• Email correspondence
• Support ticket submissions
• Phone call recordings (where legally permitted and with your consent)

3. How We Use Your Information

tras4d uses your personal data for the following purposes:

3.1 Account Management and Service Delivery

• Create and maintain your tras4d account
• Process deposits, withdrawals, and refunds
• Facilitate betting and gaming transactions
• Verify your identity and age through KYC procedures
• Communicate important account updates, policy changes, and service notifications

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Verify that users are at least 21 years of age
• Detect and prevent fraud, money laundering, and other illegal activities
• Respond to legal requests from law enforcement, regulators, and courts
• Maintain records as required by our international gaming license

3.3 Platform Security and Fraud Prevention

• Monitor account activity for suspicious behaviour
• Detect multiple accounts and bonus abuse
• Prevent unauthorised access and cyber attacks
• Investigate disputes and resolve customer complaints

3.4 Marketing and Personalisation (With Your Consent)

• Send promotional emails about bonuses, tournaments, and special offers (if you opt in)
• Display personalised game recommendations based on your play history
• Tailor advertising and content to your preferences
• Analyse user behaviour to improve platform features and user experience

Note: You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by adjusting your account preferences.

3.5 Customer Support

• Respond to inquiries, complaints, and support requests
• Troubleshoot technical issues
• Provide assistance with account verification, deposits, and withdrawals

4. Legal Basis for Processing Your Data

tras4d processes your personal data under the following legal grounds:

• Contractual Necessity: Processing is necessary to provide you with tras4d services, including account registration, deposits, withdrawals, and gameplay.
• Legal Obligation: Processing is required to comply with KYC, AML, and other regulatory obligations imposed by our international gaming license.
• Legitimate Interests: Processing is necessary for fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we process your data only with your explicit consent, which you may withdraw at any time.

5. How We Protect Your Information

tras4d employs industry-leading security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:

5.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and tras4d servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by banks and financial institutions.
• Data-at-Rest Encryption: Personal data stored in our databases is encrypted using AES-256 encryption.

5.2 Access Controls

• Personal data is accessible only to authorised tras4d employees and contractors who require access to perform their duties.
• All employees sign confidentiality agreements and undergo data protection training.
• Access to sensitive data is logged and monitored.

5.3 Secure Payment Processing

• tras4d uses PCI DSS compliant payment processors to handle bank transfers and e-wallet transactions.
• We do not store full credit card numbers or bank login credentials on our servers.

5.4 Regular Security Audits

• tras4d conducts regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Our systems are monitored 24/7 for suspicious activity and potential cyber threats.

5.5 Account Security Recommendations

While tras4d implements robust security measures, account security is a shared responsibility. We recommend:

• Use a strong, unique password for your tras4d account (at least 12 characters with a mix of uppercase, lowercase, numbers, and symbols).
• Enable two-factor authentication (2FA) if available.
• Never share your login credentials with anyone.
• Log out of your account when using shared or public devices.
• Notify tras4d customer support immediately if you suspect unauthorised access to your account.

6. Data Retention

tras4d retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations.

6.1 Active Accounts

Personal data associated with active tras4d accounts is retained for the duration of your account's active status.

6.2 Closed Accounts

If you close your tras4d account, we will retain your personal data for a minimum of seven years to comply with anti-money laundering regulations, tax laws, and licensing requirements. After this period, data may be anonymised or securely deleted unless ongoing legal obligations require further retention.

6.3 Transaction Records

Financial transaction records (deposits, withdrawals, bets, winnings) are retained for at least seven years to comply with auditing and tax obligations.

6.4 Marketing Data

If you opt out of marketing communications, tras4d will suppress your email address to ensure you do not receive future promotional messages. However, we will retain a record of your opt-out preference to honour your request.

7. Sharing Your Information

tras4d does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

7.1 Service Providers

tras4d engages trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: To handle deposits and withdrawals via bank transfers and e-wallets
• KYC Verification Providers: To verify your identity and age
• Cloud Hosting Providers: To store data securely
• Customer Support Platforms: To manage live chat, email, and ticketing systems
• Marketing and Analytics Tools: To deliver promotional campaigns and analyse user behaviour

All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by tras4d.

7.2 Game Providers

tras4d partners with licensed game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) to deliver slots, live casino, and other gaming content. These providers may collect technical data (IP address, device type, gameplay statistics) to operate their games and ensure fairness. Each provider's privacy practices are governed by their own privacy policies.

7.3 Legal and Regulatory Authorities

tras4d may disclose your personal data to law enforcement, regulators, courts, or other governmental authorities if required by law or if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms & Conditions
• Investigate fraud, money laundering, or other illegal activity
• Protect the rights, property, or safety of tras4d, our users, or the public

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of tras4d's assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control.

8. Cookies and Tracking Technologies

tras4d uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance, and deliver personalised content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember your preferences, login status, and other settings.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, account security, and core platform functionality. Cannot be disabled.	Session or up to 30 days
Performance Cookies	Collect anonymous data on how users interact with tras4d to improve platform performance.	Up to 2 years
Functionality Cookies	Remember your preferences (language, currency, favourite games).	Up to 1 year
Marketing Cookies	Track user behaviour to deliver personalised advertisements and promotional content. Requires your consent.	Up to 1 year

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain tras4d features.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request a copy of the personal data tras4d holds about you. To request access, contact tras4d customer support at [email protected] (display only, not a clickable mailto link).

9.2 Right to Rectification

You have the right to request corrections to inaccurate or incomplete personal data. You can update your email address, phone number, and address directly through your tras4d account dashboard.

9.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request deletion of your personal data in certain circumstances. However, tras4d may be legally required to retain your data for a minimum of seven years to comply with AML, tax, and licensing obligations.

9.4 Right to Restrict Processing

You have the right to request that tras4d temporarily restrict processing of your personal data in certain situations, such as when you contest the accuracy of your data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

9.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

9.7 Right to Withdraw Consent

If tras4d processes your data based on your consent (e.g., marketing emails), you have the right to withdraw consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

9.8 How to Exercise Your Rights

To exercise any of your privacy rights, please contact tras4d customer support via:

• 24/7 Live Chat (available in-app)
• Email: [email protected] (display only, not clickable)

tras4d will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request.

10. International Data Transfers

tras4d is an international platform and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with third-party service providers
• Adherence to international data protection frameworks

11. Children's Privacy

tras4d services are strictly intended for users aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered an account with tras4d, please contact customer support immediately.

12. Changes to This Privacy Policy

tras4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of tras4d services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or tras4d's data practices, please contact us:

• 24/7 Live Chat: Available in-app
• Email: [email protected] (display only, not clickable)
• Average Response Time: Less than 60 seconds (live chat), 2–6 hours (email)

tras4d is committed to resolving any privacy concerns promptly and transparently.